Problems we can help with
We treat a broad range of problems related to emotions, behavior, relationships and thought processes in persons of all ages older than 3 years.
A small list of examples of illnesses treated at our office are:
Psychiatric Diagnostic Evaluation
This is the first visit to establish a diagnosis and initial treatment plan for new patients and patients returning after a greater than one year gap in treatment. Please bring any old medical records that you have as well as any lab testing and psychological testing reports, hospital records and school reports. For minors, it is very helpful to have
Vanderbilt Forms completed by parents and as many teachers as possible.
Please also bring names, addresses, phone numbers and fax numbers of your primary care doctors, specialist doctors, prior psychiatrists/psychiatric nurse practitioners and psychotherapists/counselors.
Interval between follow-up visits will be determined by diagnosis, medications and your individual life situation and physical health.
We make every effort to see you at your scheduled time but sometimes it is sometimes impossible to avoid delays due to emergencies and unexpected problems in the patients seen before you. We appreciate your understanding in this area.
If an appointment needs to be canceled we appreciate as much notice as possible but at least a minimum notice of 24 hours. This courtesy on your part makes it possible for us to give that time slot to another patient in need. A charge may be applied for all appointments not kept or canceled without appropriate notice. Please note that a missed appointment charge is not a professional service charge and is therefore not covered by your insurance
Many significant medical questions need an appointment. Non-urgent telephone calls that need a response from the doctor may be answered after office hours so please give us your daytime as well as evening phone numbers when you call. Dr. Rustagi may call after hours from an unlisted number, so please give telephone numbers that accept calls from unlisted numbers. Sometimes we call and there is no answer and there is no voice-mail or full voice-mail box. If your call has not been answered on the day you call, we may have called when you were away and your voice-mail box may be full. In that situation, please send us a message through our Patient Access Portal. When Dr. Rustagi is away, we make coverage arrangements with local psychiatrists. Covering psychiatrist may be reached through our regular office number or after hours answering service. If there is difficulty in reaching a covering psychiatrist timely, please contact your primary care physician or go to your nearest emergency room. It is always important to call 911 for emergencies.
Prescriptions and refills
Please try to remember your medications by name and not just shape and color. Please research the prices of your medications at goodrx.com. There can be enormous price differences between pharmacies. Sometimes you may find that you can get a medication cheaper without using your insurance.
For medication refills, please call us as soon as you need them but at least 48 hours prior to needing the refill. Feel free to leave messages (online or on phone) on evenings and weekends although the refill may be sent on the following working day. When you run out of allowed refills, please contact our office and not your pharmacy.
Insurance and Payment policy
We accept Medicare assignment
We participate in numerous insurance and managed care plans including some of the plans managed by the following companies:
Blue Cross and Blue Shield from several states
PHP of Northern Indiana
Three Rivers Preferred
Beacon health options
It may be helpful for you to call your insurance company in advance to check your mental health benefits which may be different from your regular health benefits. In particular, please check how much of your yearly deductible amount (what you pay out of pocket before insurance kicks in) remains to be met and what your mental health visit copay is.
We expect our patients to pay at the time of service unless prior arrangements have been made. We are happy to file your primary insurance claim for you. If a monthly account statement has to be mailed, there may be a charge for it
For your convenience, we accept Visa, MasterCard, and Discover card. See online payment portal in Contact us tab. If you have serious financial hardship, call us right away. Please don't ignore your balance. Suitable payment plans can be made depending on circumstances
Our relationship with you
Occasionally strong feelings are provoked in discussing mental health issues. In particular, if a person has experienced traumatic experiences in their childhood, it can impact their relationship with doctors and therapists. We are happy to help you get past these issues; so if you experience any negative emotions during your treatment process, please bring them to our attention directly so we can work with you on understanding our relationship dynamics.
Split Parents Situations
In the case of a minor whose parents do not live together, we strongly encourage communication, cooperation and collaboration between parents in the child’s best interest. It is very important to not let a child’s treatment become a win-lose battle between parents. If parents can not come to a joint understanding about the child’s treatment, we may not be able to continue treating the child..
We are unable to directly respond to any reviews/comments placed on public websites because confidentiality obligations prevent us from publicly acknowledging if someone is or is not our patient or to discuss any clinical or interpersonal details about their review. We are grateful for factual feedback when posted by our patients. We thank our patients for taking the time to give us feedback. We would happily discuss any opportunity for improving our services with any dissatisfied patient/family directly and address all grievances appropriately. Over the last 31 continuous years that we have been in practice, a substantial majority of our patients have come through word-of-mouth referrals. Most of our patients are very kind to us. To get reliable objective opinions about our services, please feel free to ask your physician, therapist/counselor, teacher, clergy, friends, family, coworkers, and acquaintances about our services.